3CX with UFONE – Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Advanced Contact Centre features and Hotel Module
- Secure: 3CX includes advanced security features
- Install anywhere: Cloud Hosted by UFONE or on-premise
- Backed by 3CX worldwide, supported by UFONE in New Zealand
- 600,000+ customers globally
You can trial a fully equipped 3CX System today! [enter your Referral link]
Our team will gladly give you a quick demo and answer any questions!
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records – even when using 3CX Apps!
Cost Effective pricing
With 3CX, your ongoing telco costs will be reduced significantly.
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice and branch calls
- Free calls to remote workers with web client and iOS / Android apps
- Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover – backup if your office internet connection fails
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
- Check-in/out of Guests
- Sets extension to match guest name
- Billing of external calls
- Scheduling of wake-up calls
- Blocking of external calls in vacant rooms
Your 3CX Platinum Partner
Being 3CX VoIP providers, UFONE has been delivering 3CX services to New Zealand enterprises since 2013, and we were the first to achieve 3CX Platinum Partner status. We’re also a preferred 3CX SIP Trunk Provider, with a rigorous schedule of testing and maintenance. Your phone system deserves nothing less.
Top technology, local hosting
Your world-class UFONE 3CX phone system will be locally managed and hosted. Unlike some other 3CX VoIP providers, all our services are based in New Zealand data centres to ensure the fastest speeds, lowest latency and quickest response. Our expert team are New Zealand-based, so you’ll get all the back-up you need without delay.
Work anywhere
Your people can be based in the office, working at home or out on the road – and they’ll never miss a call. Lockdown or no lockdown, it’s the key to a more productive future.
All the features, none of the fuss
UFONE knows 3CX inside-out. We’re VoIP specialists with a highly qualified team to take care of everything. Our easy-to use desktop console puts you in the driver’s seat.
The buck stops here
With engineering expertise in-house, plus our own SIP Trunk infrastructure, we take care of everything. When you pick up the phone or send us an email, you’ll get the response you’re looking for.
Smart and scalable
Get the cloud-based 3CX phone system your enterprise needs right now, and easily modify it as your business scales and develops.
UFONE Business Phone Plans
All 3CX Pro Plans include:
- 3CX Licence
- All 3CX Advanced Features
- Your required SIP channels
- 3CX Softphone for Mobile
- Unlimited Extensions
- Digital Receptionist
- Premium Data Centre Hosted
- 99.5% uptime SLA
Looking for more?
Our Enterprise Plans include additional call centre functionality such as call recording control, inbuilt failover and increased conferencing capability for up to 250 people.
Send us an enquiryGet 3CX Startup FREE!
Get 3CX FREE Edition – for up to 10 users, including mobile apps, web conferencing, live chat, messaging, and more. 3CX FREE is a self-managed phone system hosted by 3CX. Easy to set up and manage yourself.
Contact UFONE for Toll Free and standard phone numbers, SIP Trunks or if you need some help setting 3CX up.
Get started now
It’s easy to get set up with a 3CX cloud hosted PBX system from UFONE.