UFONE's point of difference is that you can always get in touch with them. We simply pick up the phone and there is someone on the other end to help.
It is so helpful to have all of our communications systems with them – our core telecommunications lines, internet, our Wide Area Network, phone services and video conferencing. They act as a main point of coordination so TRT do not have to deal with Chorus. On more than one occasion they have provided guidance to our IT outsource partner to prevent mistakes from happening. They have also provided valuable advice on our IT project implementation plans in a quality control capacity.
If ever there is an issue it is always resolved in a timely manner. I would recommend UFONE to small and medium businesses that are looking for a proactive, tailored telecommunications solution.
Te Roopu Taurima
UFONE's service is amazing and really reasonably priced. I love the fact that we get to deal with the same great team all the time. The installation of their web-based system was so streamlined. It also meant that we didn’t have to invest a large amount of capital expenditure into outdated technology. We completely replaced our old communications and it ties into our IT system well.
I have recommended UFONE to a number of my clients as I know they have a great product, a fantastic service team and would never let anyone down.
At Global Fire Auckland, we always felt like we were battling with our last provider, but UFONE make everything so easy. If ever there is an issue, they are onto it so fast. They always explain what has happened, completely laying it out in front of me. One morning I came in and all our systems were down, Alexander came out to the office and within an hour we were back up and running. Any repairs and maintenance are completed outside of working hours so that we don’t have to experience any downtime.
I love that their service offering allows me to ring them at any time. We can go months without needing to call, then some months we are calling every couple of days with queries. It is never a problem; their customer service is great. For all these reasons, I would highly recommend UFONE's services.