Understanding Voice over Internet Protocol (VoIP) with leading Auckland-based telecommunications company UFONE

Auckland-based VoIP specialists UFONE are changing the game in the New Zealand telecommunications industry. With a vision to see New Zealand businesses improve their services, the company provides expert technical support and VoIP systems to clients.

“VoIP is an excellent communication system for all businesses which can significantly reduce costs and improve customer service,” says Nigel Rayneau, CEO of UFONE. “The only problem is lack of awareness. People simply don’t have enough knowledge about VoIP yet.”

Voice over Internet Protocol (VoIP) is a revolutionary communication technology that initially made a debut in the 1970’s, but was refined later and began to gain tremendous popularity in late 1990’s.

VoIP simply transmits voice content over Internet Protocol networks, thereby enabling people to make phone calls through the Internet instead of traditional phone lines. Mobile applications such as Skype, Facebook Messenger, and Viber are excellent examples of this technology which are primarily used for social purposes.

On the other hand, businesses need to effectively utilise this technology on a larger scale. “That’s exactly where UFONE comes in,” says Rayneau. “For businesses, it’s not as simple as downloading Skype on a mobile phone. Our expert team guides companies with very complex VoIP installations and technical problems.”

UFONE’s exceptional products & services include on-site installations and cloud services for 3CX- a software VoIP phone system. UFONE is the only company in New Zealand to be a platinum partner with 3CX.

UFONE also supplies SIP Trunks which are the Internet replacement for old ISDN phone lines and provides Internet to complete their “end-to-end” VoIP system control. This is topped off with ongoing technical support to ensure maximum functionality.

The main benefits of VoIP are lower costs involved with Internet and higher efficiency due to easy access to multiple calls from a single location and device.

“The technology and products we provide will certainly benefit any business,” says Rayneau. “Our clients have significantly improved their communication using VoIP systems which has a positive flow-on effect on their overall business.”