Understanding Voice over Internet Protocol (VoIP)

UFONE are changing the game in the NZ telecoms industry. With a vision to see NZ businesses gain efficiencies and save, the company provides expert technical support and VoIP systems.

Replacement for Old Phone Lines

“VoIP is an excellent communication system which can significantly reduce costs and improve customer service,” says Nigel Rayneau, CEO of UFONE. “The only problem is lack of awareness. People simply don’t have enough knowledge about VoIP yet to be comfortable with it.”

Voice over Internet Protocol (VoIP) is a technology that made a debut in the 1970’s, and began to gain tremendous popularity in late 1990’s.

VoIP simply transmits voice content over Internet Protocol networks. It enables people to make phone calls through the Internet instead of traditional phone lines. Mobile applications such as Skype, and Facebook Messenger, are excellent examples of this technology primarily used for social purposes.

Business Grade

Businesses can utilise this technology but a larger scale. “That’s exactly where UFONE comes in,” says Rayneau. “For businesses, it’s not as simple as downloading Skype on a mobile phone. Our expert team guides companies with very complex VoIP installations and technical solutions.”

UFONE’s exceptional products & services include on-site installations and cloud services for 3CX a software VoIP phone system. They were one of the first companies in NZ to be a platinum partner with 3CX so are well placed to deploy it.

They also supplies SIP Trunks, the Internet replacement for old ISDN phone lines and provide Internet to complete their “end-to-end” control. This is topped off with ongoing technical support to ensure maximum functionality.

Benefits of VoIP include lower costs and higher efficiency due to easy access to multiple calls from a single location and device.

“The technology and products we provide will certainly benefit any business,” says Rayneau. “Our clients have significantly improved their communication using VoIP systems.  This has a positive flow-on effect on their overall business.”