Support, reliability and functionality. These are three vital factors that keep Ufone NZ as a key player in the ever changing Telecoms market.  Our services are ideal for mid-sized, multi-site companies with mobile work-forces.

♦ Support

Great customer support has always been one the main pillars that we strive for.  You’ll always get through to expert staff who specialise in VoIP support, and in maintaining Ufones great reputation. Ufone staff have full control to tweak the network and often solve problems instantly.

The friendly and professional support staff at Ufone will quickly and efficiently assist customers with whatever issues may arise. “The secret to our top-quality reliable service is that we have end to end control and a quality support team,” says Ufone CEO Nigel Rayneau.

♦ Reliability

The team at Ufone are obsessed in maintaining system reliability for our clients.

One of the main ways we do this is by all staff having expert knowledge in all systems we deploy.  We also maintain control over our customers’ network, which provides us with end-to-end visibility,  This is why Ufone recommends to get their high speed Internet connection directly from Ufone.

At all times our highly trained engineers keep track of every moment of every call made. “This is just one of the ways that we keep the integrity and reliability of our network,” comments Nigel.

An important principle is monitoring and pre-empting problems before they have any impact on our customers. One of the features of a reliable network is the ability to maintain and replace parts without effecting overall performance or service. This is achieved by very smart software systems which alert staff of any anomaly like storage performance issues or an overheating CPU.

Ufone recently completed a major network upgrade to keep their services resilient and reliable. They are now ready to share the benefits of their new infrastructure and capabilities with their customers.

♦ Functionality

Ufone specialise in VoIP and nothing else. This is why we deploy only “State-of-the-Art” VoIP systems. Our premium product offering 3CX, has extensive features and is always kept up to date with the latest releases.  New version releases are pre-tested in-house to make sure software bugs are found before customers experience them.  Our customers are  using the best and the latest innovations, ahead of the crowd.

Ufone provides an broad range of VoIP services, including installation, training and support.  “We can supply and install either a hosted PBX VoIP system or an on-premises system as well as premium business Internet service,” adds Nigel.